A COVID-19 Update from our CEO

A COVID-19 Update from our CEO

Due to the impact of COVID-19 on the ability to shop in-person, there has been a surge in online shopping. This surge has led to an increased volume of packages at the MyUS warehouse, and we are experiencing some delays in logging packages into member suites. 

In accordance with government guidelines, we've also made changes to our operations, in order to ensure the safety and health of our employees and customers, which may also impact service times.

This means orders may take longer than usual to arrive in our members' suites once they are delivered to our MyUS facility. Additionally, the increase in packages means our customer service teams are experiencing a high volume of member inquiries, and response times may be longer than usual.
 
We are working hard around the clock to ensure your needs are met in a safe and timely manner and are addressing delays by shifting working hours, increasing staff, and adding shifts for our warehouse teams. At the same time, we are following health and safety guidelines, including limited mobility practices, increased cleaning and sanitation, and daily employee health checks. 

Rest assured, we remain committed to providing valuable shipping and shopping services to customers around the world, and look forward to delivering delight to each and every one of you. 

Sincerely,

Ramesh Bulusu

CEO