Important Update: We are experiencing delays in logging packages due to high shipment volumes. Our team is working diligently to process all items as quickly as possible. To help us resolve the backlog efficiently, please refrain from sending multiple emails or contacting Customer Service regarding package logging. Thank you for your patience and understanding.
In observance of Christmas, our offices and online chat services will be closed on Wednesday, 25 December. Regular business hours will resume on Thursday, 26 December. Please note that this may cause some delays as we resume operations after the holiday. Thank you for your patience and understanding.
What can we help you with?
Top FAQ
MyUS provides international shoppers with a US shipping address you can use when placing orders with US online stores. The store ships your purchases to MyUS, we ship it to you, and you save BIG on international shipping costs.
If you are unable to login to your MyUS account, first:
- Make sure your Caps Lock button is not turned on.
- Make sure your Web browser is updated to Internet Explorer version 11+, Mozilla Firefox version 39+, Google Chrome 43+, or Safari version 8+.
If you are still unable to login, use the "I forgot my email address, suite number or password. Please remind me." function on the Sign In screen.
You can estimate your shipping costs before you purchase an item by asking the merchant for the weight and dimensions of the package they will ship to us. You can then enter that information into our shipping rate calculator.
For package delivery by 24 December:
Below are the shipping services and their cutoff dates. Be sure to submit your “Ship Request” by 3:00 PM EST (GMT -5) on these dates for the best chance of on-time delivery:
🚨 Ship by 6 December, 2024
These economy services need extra time to reach their destination:
- UPS Inflation Breaker
- FIC Plus
🚨 Ship by 7 December, 2024
Reliable options for budget-conscious shoppers:
- Redbox Economy
- Budget Express Aramex
🚨 Ship by 8 December, 2024
Peak shipping week! Make sure your gifts are ready to ship:
Budget Express - SMSA
Yamato
UPS Smallbox
Budget Economy - Fortune G
🚨 Ship by 10 December, 2024
Premium options for fast delivery:
- DPD Powered by Aramex (for select European countries, including BE, DK, and NL)
🚨 Ship by 12 December, 2024
Ground shipping options for regional deliveries:
- FedEx USA Ground
- DHL Express (Smallbox available)
- Aramex UK
🚨 Ship by 13 December, 2024
For international express services, plan for:
- FedEx Economy
- FedEx Economy Freight
- UPS Expedited
- Budget Express - FDX Priority Consolidation
- Budget Express - DHL Express
- FDX Economy
- Budget Express - FDX Economy
- Redbox Priority
- Budget Express - FDX
- FedEx Budget Economy
🚨 Ship by 16 December, 2024
Last call for many express services:
- FedEx Priority
- FedEx Priority Freight
- FedEx Budget Priority
🚨 Ship by 17 December, 2024
- DHL Express
- DHL Express Smallbox
- DHL UK
- Budget Express - DHL
- DHL Budget Express
🚨 Ship by 18 December, 2024
For shipments heading to Europe:
- DHL UK-EU
🚨 Ship by 20 December, 2024
Still time for quick domestic shipping in the U.S.:
- FedEx USA 2nd Day
🚨 Ship by 21 December, 2024
The final countdown for overnight delivery:
- FedEx USA Overnight
🌍 Special Note for Aramex Shipments
Australia & Southeast Asia
| Country | Service | Cutoff Date |
|---|---|---|
| Australia | Aramex | 8-Dec |
| Indonesia | Aramex | 8-Dec |
| Malaysia | Aramex Budget Economy | 8-Dec |
| New Zealand | Aramex | 8-Dec |
| Philippines | Aramex | 8-Dec |
| Singapore | Aramex Budget Economy | 8-Dec |
| Thailand | Aramex Budget Economy | 8-Dec |
| Vietnam | Aramex | 8-Dec |
Europe (Southern)
| Country | Service | Cutoff Date |
|---|---|---|
| Bulgaria | Aramex | 9-Dec |
| France | DPD Powered by Aramex | 9-Dec |
| Greece | Aramex | 9-Dec |
| Italy | DPD Powered by Aramex | 9-Dec |
| Portugal | DPD Powered by Aramex | 9-Dec |
| Spain | DPD Powered by Aramex | 9-Dec |
Europe (Central & Eastern)
| Country | Service | Cutoff Date |
|---|---|---|
| Austria | DPD Powered by Aramex | 11-Dec |
| Czech Republic | Aramex | 11-Dec |
| Hungary | DPD Powered by Aramex | 11-Dec |
| Poland | DPD Powered by Aramex | 11-Dec |
| Slovakia | DPD Powered by Aramex | 11-Dec |
| Romania | DPD Powered by Aramex | 9-Dec |
Europe (Nordic & Baltic)
| Country | Service | Cutoff Date |
|---|---|---|
| Denmark | DPD Powered by Aramex | 10-Dec |
| Estonia | DPD Powered by Aramex | 10-Dec |
| Finland | DPD Powered by Aramex | 9-Dec |
| Iceland | Aramex | 10-Dec |
| Latvia | DPD Powered by Aramex | 10-Dec |
| Lithuania | DPD Powered by Aramex | 10-Dec |
| Luxembourg | DPD Powered by Aramex | 10-Dec |
| Norway | DPD Powered by Aramex | 10-Dec |
Africa
| Country | Service | Cutoff Date |
|---|---|---|
| Kenya | Aramex | 14-Dec |
| Lesotho | Aramex | 14-Dec |
| Madagascar | Aramex | 14-Dec |
| Malawi | Aramex | 14-Dec |
| Mauritius | Aramex | 14-Dec |
| Morocco | Aramex | 14-Dec |
| Senegal | Aramex | 14-Dec |
| Seychelles | Aramex | 14-Dec |
| Sierra Leone | Aramex | 14-Dec |
| Tanzania | Aramex | 14-Dec |
| Togo | Aramex | 14-Dec |
| Zambia | Aramex | 14-Dec |
| Zimbabwe | Aramex | 14-Dec |
We can ship just about every item for you, including clothing, cosmetics, toys, cell phones, laptops, and much more.
The types of items that we cannot ship are restricted by the US government and/or prohibited for import into your country. For example, we cannot ship any items that require a license to export or require a license exception to be filed.
Please review the following link to verify your item(s) can be exported:
We are happy to ship any items that do not conflict with our compliance policy. If you would like MyUS to review the item you wish to ship, please contact us with the following information:
- Link to the item you wish to purchase
- Address you are shipping to
- Weight and dimensions of the product