Chilean customs requires a Unique Taxpayer ID (RUT Rol Único Tributario) to be provided with each shipment. Chilean customs will not allow the import if this information is missing.

The MyUS TruePrice guarantee, which ensures accurate, transparent pricing for international shipping, is not currently offered for items shipped from the United Kingdom. However, we are working on implementing a TruePrice system for UK packages soon.

While we continue to develop this feature, you can still take advantage of the low-cost shipping options available with MyUS. We understand the importance of transparency and affordability in international shipping and are committed to providing the best services to our customers. When you enter your package dimensions into our shipping calculator, MyUS can provide precise estimates for the total shipping cost of items sent from the UK.

When you import goods into Australia, a 10% goods and services tax (GST) is charged by Australian customs. In the past, Australian customs has collected GST on goods and services valued over 1,000 AUD, and as of 1 July 2018, GST will also be charged on shipments equal or less than 1,000 AUD. 

How is GST calculated?
GST is based on the value of the items you ship, plus any service and shipping charges. Australian customs collects GST on individual merchant shipments over 1,000 AUD, and MyUS is responsible for collecting GST on shipments equal or less than 1,000 AUD. Any GST charges will appear on your ship request.

GST is valued and charged for each individual store (e.g., if you ship a consolidated package with MyUS with a $200 item from Store A and $1,200 item from Store B, MyUS will collect the GST for Store A, and Australian customs will collect the GST for Store B.) Learn more

Yes. Due to Australian Customs regulations, there are a few important considerations to keep in mind when shipping to Australia:

1. MyUS must have record of the seller’s name and address before we can export any package to Australia.
2. MyUS can ship Dangerous Goods to Australia via FedEx and DHL. Each carrier has specifications regarding the delivery area, quantity and type of commodity.
3. Australian customs charges a 10% goods and services tax (GST) on merchandise, services and shipping costs for packages imported into Australia.

Beginning 1 December 2019, a 15% goods and services tax (GST) will be applied to any shipments being imported to New Zealand. Most goods and services you purchase locally already include GST, but as of December 1, companies importing goods and services from around the world are required to collect this tax directly from New Zealand shoppers as well.

How is GST calculated? 
GST is calculated based on the total cost of a shipment. This means you are taxed on the value of what you ship, as well as on the cost of shipping services, including insurance, if selected.

For example, if you purchase a guitar from the US for $600 USD ($942 NZD) with shipping for $50 USD ($79 NZD), you would pay 15% GST on the total cost of the guitar and shipping, USD $97.50 ($154 NZD). This would make your total cost to purchase and ship the guitar $600 + $50 + $97.50 = $747.50 USD ($1174 NZD).

Please note: While MyUS will be collecting GST on the total shipment costs to New Zealand, other governmental fees may apply to your shipments, including additional GST on those governmental fees. Those fees will not be collected by MyUS, but if they apply, you will be responsible to pay them upon arrival in New Zealand.

If your shipment is for business purposes and your company has a registered New Zealand Inland Revenue Department GST number, MyUS will not collect GST on your shipment.

Yes, there are a few important considerations to keep in mind when shipping to Russia. MyUS cannot ship the following:

• Dangerous goods 
• Loose lithium batteries

If shipping via USPS, restrictions include:

• Express Mail International (EMI): 60 inches maximum length, 108 inches maximum girth, 70 lbs, US$2,499 Value
• Priority Mail International (PMI): 42 inches maximum length, 79 inches maximum girth, 44 lbs, US$2,499 Value
• USPS First Class: 24 inches maximum length, 36 inches maximum L+W+H, 4 lbs, US$400 Value, no consolidation
• Single piece shipments only (all packages must be able to be consolidated into one outgoing box)

You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products. You can learn more about Saudi permit requirements here.

Argentinian customs requires a Unique Tax Identification Code (CUIT)/Unified Labor Identification Code (CUIL) to be provided with each shipment. Argentinian customs will not allow the import if this information is missing.

Argentina Customs: http://www.afip.gov.ar/home/index.html

Yes. Due to customs regulations, these countries may have different courier options and requirements:

1. MyUS must have record of the seller’s name and address before we can export any package to these countries.
2. Shipping via FedEx: MyUS can currently send consolidated shipments, as well as shipments containing merchandise from a single seller, to these countries via FedEx regardless of value.
3. Shipping via DHL: Shipping via DHL is not currently available to these countries.

As of 1 April 2020, a 25% Value Added Tax (VAT) will be charged on shipments of low-value items to Norway. Norway’s VAT will be collected by MyUS only on the shipment of low-value items, based on the value of each individual item in a shipment. The Norwegian government defines a low-value item as one worth 3,000 NOK or less ($294 US as of 13 May 2020). If you are shipping an item valued at more than 3,000 NOK, VAT will be collected directly by the Norwegian government upon arrival in Norway. The new VAT measures only apply to consumer shipments. Business shipments are exempt from VAT collection by MyUS.

How is VAT calculated?

VAT is calculated based on the total shipment value. This means you are taxed on the value of what you ship, as well as on the cost of shipping services, including insurance, if selected. MyUS will be responsible for collecting VAT on shipments containing items individually valued at less than 3000 NOK. For example, if you purchase a blanket from the US for $100 USD (1,017 NOK) with shipping for $14 USD (132 NOK), you would pay 25% VAT on the total cost of the blanket and shipping, USD $29 (295 NOK).

Please note: Items MyUS does not collect VAT for at the time of shipment may require border clearance upon arrival in Norway. VAT and other governmental fees may also apply to your shipments, which you would be responsible for paying upon arrival in Norway.

This FAQ is subject to periodic updates. Please check back for the latest information regarding VAT.

Yes. MyUS must collect Value Added Tax (VAT) on merchandise, services, and shipping costs for low-value consumer packages imported into the UK.

How is UK VAT Calculated and Charged?

A 20%* Value Added Tax (VAT) applies to low-value consumer shipments sent to the UK. The UK government defines low-value shipments as those with a total item value of 135 GBP or less. The item value of a shipment is determined by adding the value of all items contained in a shipment, whether it is just one item or many.

The VAT cost is based on the total value of a shipment, not just the value of the items inside. This means VAT is assessed on the cost of the items in a shipment AND the cost of any shipping services.

For example, if your Ship Request was for the following:

• a blanket for $100 (74.86 GBP)
• with shipping for $17 (12.73 GBP)
• and $5 insurance (3.74 GBP)

You would be taxed on the total amount of that shipment, $122 (91.33 GBP), with a VAT rate of 20%. This means your VAT cost would be $24.40 (18.27 GBP).

So, the total amount you would pay to MyUS at the time of shipping would be:

• the total shipping costs, $17 in shipping + $5 in insurance = $22 (16.47 GBP)
• plus the 20% VAT cost, $46.40 (34.74 GBP)
• for a total of $68.40 (51.21 GBP)

*While most products will be charged the standard VAT rate of 20%, some items may be taxed at a different rate. These items include things like alcohol and tobacco. You can find more information on VAT rates here.