What can we help you with?
Does MyUS offer shipment protection, and what does it cover?
Enhanced Liability Protection can be purchased for $3.50 per $100 of merchandise value. All shipments are automatically covered for the declared value of the item(s) unless the member opts out of protection.
Enhanced Liability Protection covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Enhanced Liability Protection does NOT cover import duties and taxes, domestic shipping costs, or damage to the manufacturer’s box/packaging.
Couriers may carry limited liability or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging, and prohibited goods. Please check with the courier for a complete list of prohibited items.
Other questions in Shipping & Consolidation:
- When Will I Receive My Packages?
- How can I estimate international shipping costs?
- What are the MyUS 2023 holiday shipping cutoff dates?
- How can I save money on international shipping?
- How does package consolidation work?
- How does repacking save me money on international shipping?
- What international carriers does MyUS use?
- Can I pay duties and taxes at time of shipment?
- Does MyUS provide shipment tracking information?
- What is dimensional weight?
- Can MyUS forward packages to me when I am traveling?
- Does MyUS ship to PO boxes?
- Can I ship magazines and catalogs?
- What is an Oversized Shipping Fee?