1. Sign in to your account, or click My Suite if you are already signed in
2. Select the Ready to Send tab
3. Select only the packages you would like to ship
4. Click Create Ship Request
5. Verify all the packages you would like to ship are included in your ship request. If not, click Add More Packages, select the packages you would like to include, and click Submit Ship Request.
6. Verify the address shown is where you would like the shipment delivered.
7. Under Shipment Details & Options, select shipping method, packing options and shipping preferences. 
8. If you add or remove any options, click Update Totals to calculate your new shipping charges.
9. Review your shipping options and costs and click Ship Now.
10. You will receive a Ship Request Confirmation, and your shipment will be moved to your Queue.
11. From View Queue, you will be able to cancel your request for a limited time by clicking Cancel Shipment.
12. Once your shipment is in process, the Cancel Shipment option will no longer be available.

Customs requires a purchase value for every imported item. If your package arrives without an invoice, there are several ways to provide item values, based on your shipping country and other variables.

MyUS may provide “researched values” based on the merchant’s advertised prices. In this case, you will need to confirm that the researched value equals the price you paid:

1. Sign in to your account, and click My Suite
2. Select the Ready to Send tab
3. Researched values will show an Edit option.
4. To confirm all item values are accurate, select the check box above Create Ship Request. If the researched value does not reflect the actual price you paid, click Edit next to the package value, enter correct values for the item(s), and click Submit Item Values.  

If MyUS is not able to provide a researched value for a product, the package will be displayed in the Action Required tab, and you will need to manually enter purchase values:

1. Click Provide Item Values for the packages indicated.
2. Enter the price you paid for the items listed.
3. Click Submit Item Values.
4. If the item values are accepted, your package will move to Ready to Send.
5. If our system identifies a potential problem with the price you entered, your package will remain in the Action Required tab. You will need to submit a merchant invoice or payment receipt confirming the price you paid for the item.

If proof of purchase is required, your package will be in the Action Required tab. You will need to upload a merchant invoice or receipt confirming the price you paid for the item.

1. Click Upload Merchant Invoice for the packages indicated
2. Upload a merchant invoice for all items in the package
3. You will see a success message when your invoice has been submitted, and your package will move to the In Review tab.
4. You will be notified when your package is Ready to Send.

1. Sign in to your MyUS account
2. Click My Account Settings
3. Click Account Documents
4. Click Add New Document
5. Click Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it
6. Identify the file. If you are uploading Form 1583, select Notarized Form 1583. If you are uploading personal identification, select Photo Identification. If you are uploading another type of document (e.g., wire transfer receipt), select Other and provide a description of the document.
7. Click Upload Document to start the upload process. Allow time for the transfer to complete. When complete, your account will refresh and show a preview of the document.
8. Repeat process for any additional documents.
9. If you uploaded a document in error, you will have 15 minutes to delete it by clicking Delete.

1. Sign in to your MyUS account
2. Click My Account Settings
3. Go to Membership Profile, then the Additional Names tab
4. Click Add a Name and enter one name at a time
5. Click Submit to save the name to your account

1. Sign in to your MyUS account
2. Click My Account Settings
3. Go to Membership Profile, then the Membership Types tab
4. Click (Change) next to your membership type 
5. Select your new membership type, and click Submit to save.

1. Sign in to your MyUS account
2. Click My Account Settings
3. Go to Shipping Preferences
4. In the Shipping Preferences section, find the item labeled Merchandise Shipping Schedule
5. Select one of the following options from the drop-down menu: 
   • Automatic: Packages are shipped to you without consolidation as soon as they arrive in your suite.
   • Hold: Packages are held in your suite until you submit a ship request.
   • Weekly: All packages in your suite are consolidated and shipped to you once a week.
   • Biweekly, Weeks 1 & 3: All packages in your suite are consolidated and shipped to you in the first and third week of every month.
   • Biweekly, Weeks 2 & 4: All packages in your suite are consolidated and shipped to you in the second and fourth week of every month.
   • Monthly Week 1: All packages in your suite are consolidated and shipped to in the first week of every month.
   • Monthly Week 2: All packages in your suite are consolidated and shipped to in the second week of every month.
   • Monthly Week 3: All packages in your suite are consolidated and shipped to in the third week of every month.
   • Monthly Week 4: All packages in your suite are consolidated and shipped to in the fourth week of every month.
6. Click Save Changes at the bottom of the page to save your shipping schedule preference.

1. Sign in to your MyUS account
2. Click My Account Settings
3. Select Payment Method
4. Click Edit next to your Default Payment Method
5. Update your credit card information and click Save this Information